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Returns & Exchanges

Returns policy

  • Products can be returned within 14 days of delivery for an exchange or store credit
  • No products are eligible for refund unless deemed incorrect or faulty
  • Items must be received in original condition - unworn, unwashed and in brand new condition
  • All Swimwear returns must be unworn and have their hygiene seal intact
  • We process all returns within one week of receiving your items and will send you an email with the details of your processed return
  • Please email team@joinfitchia.com if you believe your product is damaged or faulty
  • Buyer will need to pay for the return postage

Processing time
We process all returns within 7 days of receiving your item/s. We will send you an email with the details of your processed return and store credit information if applicable.

How to return your item
Please email team@joinfitchia.com and will we get back to you ASAP with instructions on how to return your item.

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